Privacy Policy

Last updated: 20 April 2026

1. Introduction

This Privacy Policy explains how Vesuvius Pharma SRL ("we", "our", "us") collects, uses, discloses and protects your personal data when you visit or make a purchase on gastrofloril.net (the "Website"). We are committed to handling your information in a lawful, fair and transparent manner.

Gastrofloril is a food supplement in capsule form designed to help support the balance of the intestinal flora and contribute to overall digestive comfort. The information on this Website is for general informational purposes only and does not replace professional medical advice.

2. Data Controller and Contact Details

The data controller responsible for your personal data is:

Vesuvius Pharma SRL
Website: gastrofloril.net
Email: [email protected]

If you have any questions about this Privacy Policy or how we process your data, you can contact us using the above details.

3. Types of Data We Collect

3.1 Information you provide directly

We collect personal data that you voluntarily provide when you:

place an order on the Website;
create or update a customer account;
subscribe to our newsletter or marketing communications;
contact us via email, contact form or other channels;
participate in surveys, reviews or promotions.

This information may include:

identification details (name, surname);
contact details (email address, phone number, billing and shipping address);
order and payment details (products ordered, order value, payment method – payment card data are processed securely by our payment service providers and are not stored in full by us);
any information you include in messages sent to us (for example, questions about orders or our products).

3.2 Information collected automatically

When you use the Website, we may automatically collect certain technical information, such as:

IP address and approximate location;
device type, operating system and browser type;
pages visited, time and date of visits, time spent on pages;
clicks, navigation paths and other usage data.

This data is mainly collected using cookies and similar technologies.

3.3 Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Website, analyze traffic and, where applicable, personalize content. Cookies are small text files stored on your device when you visit the Website.

You can manage or disable cookies through your browser settings. However, if you disable certain cookies, parts of the Website may not function properly.

4. Legal Bases and How We Use Your Data

We process your personal data only when we have a valid legal basis to do so, including:

Contract performance: to process your orders, payments and deliveries, and to provide customer support.
Legal obligations: to comply with accounting, tax and other regulatory requirements.
Legitimate interests: to improve our Website and services, prevent fraud, secure our systems and communicate with you about similar products or services you have purchased.
Consent: for sending certain marketing communications, using non-essential cookies and, where applicable, collecting specific optional data. You can withdraw your consent at any time.

4.1 Purposes of processing

We may use your personal data for the following purposes:

to receive, process and deliver your orders for Gastrofloril or other products we may offer;
to manage your customer account and purchase history;
to provide customer service, answer questions and handle complaints;
to send order confirmations, delivery updates and important service notifications;
to send newsletters and promotional offers, if you have given consent or where allowed by law;
to analyze how visitors use the Website and improve content, navigation and user experience;
to prevent or detect fraud, abuse or security incidents;
to comply with applicable laws and respond to lawful requests from authorities.

5. How We Share Your Data

We do not sell your personal data. We may share your information with trusted third parties only when necessary and subject to appropriate safeguards:

Service providers (for example, payment processors, hosting providers, email and SMS service providers, analytics tools, courier and logistics partners) who process data on our behalf and according to our instructions.
Professional advisers (such as accountants, auditors, lawyers) where necessary for legitimate business purposes and legal obligations.
Authorities and regulators when required by law, court order or to protect our rights, safety or property.
Business transfers in case of a merger, sale of assets or restructuring; in such cases, your data will remain subject to this Privacy Policy or an equivalent policy that offers similar protection.

We require all third parties that process your data on our behalf to maintain confidentiality and implement appropriate security measures.

6. International Data Transfers

Our Website may use services whose servers are located in different countries. When personal data is transferred outside your country or outside the European Economic Area (EEA), we take steps to ensure that an adequate level of protection is in place, for example through standard contractual clauses or other approved safeguards.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

In general:

Order and invoicing data are kept for the period required by tax and accounting laws.
Customer support communications are kept for a reasonable time to help us handle any follow-up issues.
Marketing data is kept until you unsubscribe or request deletion, or until it is no longer needed.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

to request access to the personal data we hold about you;
to request correction of inaccurate or incomplete data;
to request deletion of your data, when there is no legal reason for us to continue processing it;
to object to processing based on legitimate interests, including direct marketing;
to request restriction of processing in certain circumstances;
to request data portability, where technically feasible and applicable;
to withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

9. Data Security

We take reasonable technical and organizational measures to protect your personal data against loss, theft, misuse and unauthorized access. These measures include secure connections (HTTPS), restricted access to data, and the use of trusted payment service providers.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information as much as reasonably possible.

10. Children’s Privacy

The Website and our products are intended for adults. We do not knowingly collect personal data from children under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so we can delete such information where appropriate.

11. Third-Party Websites

The Website may contain links to other websites that are not operated by Vesuvius Pharma SRL. We are not responsible for the privacy practices of such third-party sites. We encourage you to read the privacy policies of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology. When we make significant changes, we will post a clear notice on the Website and indicate the date of the latest update at the top of this page.

13. Contact

If you have any questions, comments or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: gastrofloril.net